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Purchases & Returns

Refund Policy

Last updated: 26 March 2026

1. Our Products Are Custom Digital Goods

TuneTribute creates personalised, AI-generated audio files that are custom-made to your exact specifications — including the recipient's name, occasion, genre, vocal style, and the unique story or memories you share with us. Because each song is created exclusively for you, it has no resale value and cannot be offered to another customer.

For this reason, and in accordance with Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the right to cancel does not apply once generation of your personalised audio file has begun. By initiating a purchase and confirming generation, you explicitly consent to the immediate supply of this digital content and acknowledge that your right to cancel is lost at that point.

All sales are therefore final once generation begins. We do not offer refunds on completed or in-progress generations under normal circumstances.

2. When We Will Issue a Refund

We stand behind the quality of every song we create. If your generation experiences a genuine technical failure, we will make it right. Specifically, we will issue a full refund or a free replacement generation token (at your choice) if:

  • The generated audio file is silent, blank, or corrupted and cannot be played.
  • The generation process fails entirely and no audio file is delivered within 30 minutes of payment.
  • A verified platform error on our side caused the wrong generation to be charged to your account.

We do not consider the following to be grounds for a refund:

  • Dissatisfaction with the AI-generated style, lyrics, or creative output (subjective preference).
  • Accidental purchase or a change of mind after generation has started.
  • Choosing an incorrect genre, name, or occasion — please review your inputs carefully before confirming.

3. Free Preview Songs

Before any payment is required, TuneTribute generates a free 30-second preview of your song. You can listen to this preview and decide whether you would like to unlock the full track. We encourage you to listen carefully to your preview before purchasing the full version. No refunds are available after the full track has been unlocked based on dissatisfaction with the preview.

4. Free Token Redemptions

Free generation tokens awarded through our Wall of Love programme or other promotions are non-transferable and have no cash value. Tokens consumed during a successful generation — even if you are dissatisfied with the creative output — will not be reinstated. If a technical failure occurs during a token-redeemed generation, we will restore the token to your account.

5. Subscriptions

If you have purchased a Pro subscription, the subscription fee itself is non-refundable once a billing period has started. You may cancel your subscription at any time through your account's billing portal, and you will retain Pro access until the end of the current billing period. Cancellation prevents future charges but does not entitle you to a refund of the current period's fee.

6. How to Request a Refund

If you believe you qualify for a refund under Section 2, please contact us as soon as possible — and no later than 14 days from the date of purchase — at:

Please include your order details (the email address used to purchase and the generation ID if available) and a brief description of the technical issue. We will review your request and respond within 3 business days. Approved refunds will be returned to your original payment method within 5–10 business days, depending on your card issuer.

7. Contact Us

If you have any questions about this Refund Policy, please get in touch: